Our Reviews
Elgin L|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
7/29/2025
These guys at Dutch Miller in BECKLEY WV are the best in the business, the service department guys and the sales team words can’t describe how great they really are!!!
Michael Hatfield
7/31/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
Glen Daniel, WV
James C|2024 GMC Sierra 1500
Confirmed Service Customer
9/14/2025
Great service
9/15/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Crab Orchard, WV
Wanda W|2024 GMC Acadia
Confirmed Service Customer
8/18/2025
Did not have to wait long for an oil change and tire rotation. Nice lobby to relax in during wait.
8/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Dorothy, WV
Dale G|2026 GMC Terrain
Confirmed Sales Customer
8/22/2025
We really appreciated Chommy Ayers working with us to find the vehicle we wanted and in our price range. He kept us updated and called when vehicles came in so we could come check them out.
Jaquan Ayers
8/23/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Fairdale, WV
Larry M|2026 GMC Terrain
Confirmed Sales Customer
8/26/2025
The salesperson was excellent, he showed me my options in cars after asking a few questions and sttod back to let me look with no pressure. That made for a good first impression. His help throughout the process after I had made my decision was on point. The finance department walked me through my options and was quick and efficient.
Taron Ayers
8/27/2025
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hinton, WV
Vernon P|2025 GMC Sierra 1500
Confirmed Sales Customer
9/24/2025
John Fornash sold me two cars. He is so professional. He made us feel like we were a very important customer.
John Forinash
9/25/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Cool Ridge, WV
David H|2019 GMC Yukon
Confirmed Service Customer
7/31/2025
Vehicle was serviced and taken care of and I didn't have to wait but just a few minutes.
8/1/2025
We're thrilled your vehicle was taken care of promptly and efficiently! We know your time matters, and getting you back on the road quickly is a win we always aim for—because convenience should never be a compromise.
SOPHIA, WV
Jordan E|2025 GMC 1500 Sierra
Confirmed Sales Customer
8/13/2025
Great experience! Quick, easy, & simple!
Corey Bowles
8/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Comfort, WV
Kermit F|2023 GMC Sierra 1500
Confirmed Service Customer
8/15/2025
Stacy was great
8/16/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SLATYFORK, WV
Samuel D|2026 GMC Sierra 1500
Confirmed Sales Customer
9/18/2025
Excellent salesman in Dakota made my purchasing experience relaxed and easy and I was in and out much quicker than previous experiences.
Dakota Adkins
9/19/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Charleston, WV
Lucky B|2020 GMC 2500HD Sierra
Confirmed Service Customer
10/8/2025
Great service
10/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
FAYETTEVILLE, WV
Redawna H|2026 GMC Terrain
Confirmed Sales Customer
8/26/2025
Charlie was awesome
Charles Curthbertson
8/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Fayetteville, WV
Troy M|2025 GMC Sierra 1500
Confirmed Service Customer
9/17/2025
Took care of the issue with no problems fast and friendly service employees.
9/18/2025
We’re glad we could take care of your issue quickly and with friendly service. Providing fast, hassle-free support is always our goal, and we’ll be here to do it again whenever you need us!
Beaver, WV
Steven K|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/8/2025
Always a pleasure to do business at Dutch Miller Dealership in Beckley’s.
Michael Hatfield
10/9/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
Beckley, WV
Zoey A|2025 Buick Envista
Confirmed Service Customer
10/8/2025
Great service
10/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Princeton, WV
Susan P|2025 GMC Yukon
Confirmed Sales Customer
10/15/2025
Tyran was the best I told him what I was looking for and he came Through the absolute best salesman
Taron Ayers
10/16/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Camp Creek, WV
Francie M|2022 Buick Encore GX
Confirmed Service Customer
8/22/2025
I really appreciate the professionalism and kindness of the service department. I know when I come here I'll be given the best service for my car EVERY SINGLE TIME!!! Thanks so much to the service department!! Btw I could go to closer dealerships to have my car serviced but it's the PEOPLE who keep me coming back!
8/24/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We look forward to helping again in the future. Best wishes, Dutch Miller's Beckley Auto Mall
OAK HILL, WV
Larry H|2024 GMC Canyon
Confirmed Service Customer
9/23/2025
From the sales department, service and parts they always go above and beyond to make sure my needs are met in a timely manner . 5star all the way
9/24/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Mount Hope, WV
Larry H|2024 GMC Canyon
Confirmed Service Customer
10/8/2025
As usual, top notch. Will always attempt to work you in on short notice and get right on the job without hesitation. Highly recommend
10/9/2025
Thank you for your continued trust and kind words! We’re thrilled to hear that our team consistently provides you with top-notch service. It’s always a pleasure to serve you, and we look forward to assisting you again soon!
Mount Hope, WV
Sonya F|2026 GMC Terrain
Confirmed Sales Customer
10/16/2025
I came into your dealership looking for a bigger car. Ended up with a GMC Acadia. I was skeptical of the size but thought I would get used to it. My salesman, John Forinash, sensed my worry I guess because he continued to correspond with me weekly after the sale. I was still not super comfortable in the vehicle after several weeks, so he urged me to come in and talk with him and maybe look at the next size down. He said he wanted me to be happy with my purchase and would do whatever he could to ensure that I was. I went and talked with him, looked at a few other vehicles, and left there with a 2026 GMC Terrain. I am much more comfortable driving, love the color, and could not be more pleased.
John Forinash
10/17/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
Shady Spring, WV
Benjamin D|2025 GMC Sierra 1500
Confirmed Sales Customer
10/17/2025
Dakota Adkins made the car buying experience very easy….. and got the deal that I wanted
Dakota Adkins
10/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Jumping Branch, WV
Martha W|2025 GMC Sierra 1500
Confirmed Service Customer
10/20/2025
I hit a deer, we drove the truck when my engine light came on in the dash and the oil gauge started moving. The truck was taken to Dutch miller, I asked for deep diagnostic. I spoke to Drew at least three times with my request that i needed for my insurance company. What I got back was a statement on my bill that said “Minor Diagnosis” and short sentence stating 1. Full of oil full of coolant no leaks. Let truck run for a bit. Ok I paid 171.53 for that which is not a deep diagnostic. Talked to Drew again and where is the report what was listed on the bill is the report. I asked to speak to the Manager Mike about what is this, service checked the oil, coolant and let the truck run for a bit. Is this what I paid 171.53 for, Drew could have explained what they really did. I will not go back to Dutch Miller for service nor will I buy another vehicle from them.
10/21/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Gap Mills, WV
Lucky B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/16/2025
Great folks to work with.
Jaysen Bolen
10/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Fayetteville, WV
James F|2024 GMC Yukon XL 1500
Confirmed Service Customer
10/28/2025
Mechanic left grease all over my drivers seat. Why don't you cover leather seats like other dealers do? It was 0730 on a Monday morning, why wasn't he wearing a clean uniform? He left my screen on a maint. mode and I like to never got it back to normal. If I ask questions about the screen, I'm told to watch you tube for an answer. Your staff act like they're doing me a favor. Not very verbal when asked a question. A poor atmosphere. I had a fog light not working previously and the mechanic just installed a whole new fixture, and when it didn't fix it, said the cable harness was bad. I asked if he checked to see if it had power on it and he just said no. The wiring harness was replaced with labor almost 5 times the cost of the cable. I took the old cable and had it checked. It could have been easily repaired. It is a shame all we seem to have to day is parts changers for trouble shooters. I'm a retired Air Line Pilot and I don't take lightly mechanics like this after my 30 years of dealing with aircraft maint. I bought my Yukon from you and was considering trading up to a Denali but it is unlikely I will do further business with your facility. I'm used to a friendlier atmosphere that wants it's customers to come back. My money spends anywhere. You will find out eventually that it is easier to keep a customer than get a new one in the door. I don't think Dutch Miller ran his original business like this model. He being a pilot in WWII and knowing what proper maint. meant along with people having an attitude of pleasing a customer. On a friendlier note. Your parts room people are friendly and accommodating. Hats off to them.
10/29/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Glade Springs, WV
William B|2026 GMC Sierra 1500
Confirmed Sales Customer
11/12/2025
Was treated with great respect
Dakota Adkins
11/13/2025
Respect and care are at the heart of what we do, and we’re glad you felt that during your visit! We look forward to welcoming you back for another respectful and positive experience.
Welch, WV
Angela S|2023 GMC Terrain
Confirmed Service Customer
11/14/2025
Everyone we worked with was professional and pleasant. Our vehicle was serviced in a timely manner. We were disappointed that our 23 GMC Terrain had to have the windshield fluid pump replaced at such a high price. We were not expecting that at all. We've had 10-12 year old vehicles that never had that issue. Very disappointing on a fairly new top of the line vehicle.
11/15/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Oceana, WV
Johnny D|2025 GMC Sierra 1500
Confirmed Service Customer
8/18/2025
everything went as it should and in a timely manner
8/20/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Surveyor, WV
Sherri G|2024 GMC Yukon
Confirmed Service Customer
8/18/2025
The staff is friendly, knowledgeable, and provide great customer service.
8/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Lewisburg, WV
Sonya F|2026 GMC Acadia
Confirmed Sales Customer
8/21/2025
My sales person, John Forinash was excellent in customer care. I told him some of the features I was looking for and he showed me several different cars to choose from. He was extremely knowledgeable and made me feel reassured with my choice. He even took the time to walk me through all the new features on my vehicle until I was comfortable. The process was easy from beginning to end. Everyone there was friendly and helpful. Definitely would recommend to others.
John Forinash
8/22/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Dutch Miller's Beckley Auto Mall! We sincerely value your business and look forward to your next visit. Take care!
Shady Spring, WV
Theodore J|2012 Buick Enclave
Confirmed Service Customer
8/27/2025
Fine...timely and courteous.personel forthcoming on all questions. The wait was reasonable. No reason to complain. ,😁
8/28/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
HINTON, WV
Herbert C|2026 GMC Terrain
Confirmed Sales Customer
9/2/2025
We had a great experience with Dutch Millers GMC dealership. I would like to recommend them to anyone who is in the market for a new vehicle. Ask for Charlie he helped us and did a remarkable job, also he was so pleasant and easy to talk too!!
Charles Curthbertson
9/3/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. Your recommendation means so much to us and we're so happy to have earned it. We sincerely value your business and look forward to your next visit. Take care!
Oceana, WV
Robert W|2021 GMC 1500 Sierra
Confirmed Service Customer
10/30/2025
Everyone always treats me great !
10/31/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
BEAVER, WV
Patricia B|2026 GMC Terrain
Confirmed Sales Customer
11/21/2025
Chuck Bentley possesses excellent customer service skills and genuinely cares about his customers. He is indeed a big asset to this company
Chuck Bentley
11/22/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Beckley, WV
James A|2024 GMC Terrain
Confirmed Service Customer
9/26/2025
excellent service !
9/27/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Jumping Branch, WV
Herman M|2026 GMC Terrain
Confirmed Sales Customer
10/21/2025
Satisfied
Corey Bowles
10/22/2025
Hi there, your satisfaction is our top priority. If you're ever in need of more help, please let us know!
Clear Fork, WV
James H|2025 GMC Sierra 1500
Confirmed Service Customer
10/21/2025
The work was completed on time and well done. The staff is a pleasure to work with.
10/22/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
Beaver, WV
George H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/29/2025
I received service to my truck in a timely and efficient manner. Also I was kept aware of the progress of the engine service and replacing the front and rear brakes.
10/30/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SHADY SPRINGS, WV
Herbert B|2023 GMC Yukon
Confirmed Service Customer
10/30/2025
Drew at Beckley Auto Mall has excellent customer service skills. Back and forth with me via text messages letting me know the status and what I needed for my vehicle.
10/31/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Mullens, WV
Judith B|2026 GMC Sierra 1500
Confirmed Sales Customer
11/9/2025
Friendly..professional..Great people
John Forinash
11/10/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dutch Miller's Beckley Auto Mall. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BECKLEY, WV
Howard M|2015 Buick Encore
Confirmed Service Customer
11/13/2025
I had a major transmission problem with my Buick Encore.I had it transported to Dutch Miller service department. They got on it right away, determined the needs, ordered the parts and had it back to me in just one week!
11/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BECKLEY, WV
Wayne M|2026 GMC Terrain
Confirmed Sales Customer
12/31/2025
Everyone was very friendly and helpful
Jaquan Ayers
1/1/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're looking forward to your next visit with us!
Hinton, WV
Stuart I|2026 GMC Sierra 1500
Confirmed Sales Customer
1/1/2026
Awesome experience. Fast, accurate, and professional. Great job. Thank you
Titus Carr
1/2/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Pittsburgh, PA
Brent M|2026 GMC Terrain
Confirmed Sales Customer
7/29/2025
Way quicker than any other dealership I’ve been to
Charles Curthbertson
7/31/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Meadow bridge, WV
Jacqueline W|2026 GMC Terrain
Confirmed Sales Customer
8/19/2025
Whole process went smooth. Salesman was knowledgeable and helpful.
Charles Curthbertson
8/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Midway, WV
Mary H|2017 Buick Envision
Confirmed Service Customer
10/17/2025
The crew is Always courteous, kind, professional. Trust your service.
10/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GHENT, WV
John M|2025 GMC Yukon
Confirmed Service Customer
11/24/2025
Very professional and respectful of my time
11/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Daniels, WV
Jason L|2026 GMC Acadia
Confirmed Sales Customer
1/20/2026
Dakota Adkins was our salesman and he did a great job. Very knowledgeable on the vehicles on the lot and was fast to get us in our new 2026 GMC Acadia.
Dakota Adkins
1/22/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Beckley, WV
Anna H|2026 GMC Terrain
Confirmed Sales Customer
1/20/2026
Everyone from salesman, sales manager, and finance were excellent. I would recommend this dealership and salesman to anyone!
Corey Bowles
1/22/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Coal City, WV
Randy E|2023 GMC Sierra 1500
Confirmed Service Customer
2/5/2026
Got an oil change Didn’t take long.
LESTER, WV
Kris C|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/27/2025
Very nice people to deal with
Dakota Adkins
9/28/2025
Hi, we're happy you found our staff to be nice to deal with during your experience here at Dutch Miller's Beckley Auto Mall. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Alkol, WV
Angela W|2024 GMC Yukon
Confirmed Service Customer
10/13/2025
Staff was very friendly/helpful. Vehicle maintenance was completed on schedule.
10/14/2025
Hi, thanks for your praise and kind comments about our staff! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Beckley, WV
Roy B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
10/26/2025
I was called for a recall on my truck but was told after I got the truck over there that it had been completed.
10/27/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GREEN SULPHUR SPGS, WV
Bryan L|2024 GMC Sierra 1500
Confirmed Service Customer
11/17/2025
This is the second time I brought my 2024 GMC Sierra into the dealership for an automatic transmission shutter. The first time a diagnostic update was done, didn't help the shutter. The second visit, a transmission fluid change was performed, still has the cab rattling shutter. I'm going to contact the dealership again for the next step resolution.
11/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SHADY SPRING, WV
Sherri M|2025 GMC Yukon
Confirmed Service Customer
11/20/2025
Ease of drop off and pick up as well as quick service
11/21/2025
Hi, we are so happy to read such a great review about Dutch Miller's Beckley Auto Mall! We can't wait to see you again, have a great day.
Daniels, WV
Eric W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/6/2026
Was great to be able to buy locally.
Brent Smith
1/7/2026
Hi there! We're so happy we were able to help you out! We're looking forward to your next visit with us!
Daniels, WV
Robert M|2026 GMC Acadia
Confirmed Sales Customer
1/8/2026
Sales rep was knowledgeable and personable. Finance staff were great. This is our 3rd buying experience in 2 years with this dealership and this was the quickest deal by far
Hayden Edwards
1/9/2026
We truly appreciate your loyalty and thoughtful feedback. It’s wonderful to hear this was your quickest and smoothest experience yet, and we look forward to many more.
Oak Hill, WV
Robert M|2026 GMC Acadia
Confirmed Service Customer
2/4/2026
Greeted upon arrival. Listened to issue that prompted visit
Oak Hill, WV
Cecilio B|2026 GMC Yukon
Confirmed Sales Customer
2/17/2026
We had a great experience, our salesman was a pleasure to work with and was very honest upfront. We plan to return and give more business in the future. Thank you "Chommy" for helping us get into our new ride.
Princeton, WV
Herman M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/10/2025
Satisfied
11/10/2025
Thank you for letting us know you’re satisfied! We’re grateful for your trust and will keep striving to make each visit even more exceptional — because satisfaction is just the start of what we want you to feel when you’re with us.
Clear Fork, WV
Bam B|2013 GMC 1500 Sierra
Confirmed Service Customer
12/9/2025
Unbelievable service. Very friendly and service performed very quickly.
12/10/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BECKLEY, WV
James I|2019 GMC Acadia
Confirmed Service Customer
1/6/2026
Friendly and informative and excellent service.
1/7/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Beaver, WV
Vernon P|2025 GMC Sierra 1500
Confirmed Service Customer
1/26/2026
On time, friendly and quick
1/28/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Cool Ridge, WV
Roy B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
2/11/2026
Very good job
GREEN SULPHUR SPGS, WV
Larry H|2024 GMC Canyon
Confirmed Service Customer
2/11/2026
As always , Dutch Miller does everything to accommodate my needs , even on short notice . Excellent staff , and excellent service
Mount Hope, WV
Sherry I|2026 GMC Terrain
Confirmed Sales Customer
2/11/2026
The men are just a Great Team they all worked very well together!
Elkins, WV
Francie M|2022 Buick Encore GX
Confirmed Service Customer
2/24/2026
I appreciate knowing my car is in good hands when I bring it to be maintenanced.
OAK HILL, WV
Rick L|2016 Buick Encore
Confirmed Service Customer
3/2/2026
Benny, the service guy was great. You really need to give that young man a bonus. They were really fast and I did not have to wait long. I watched when they took my car in and when they brought it out. My car was not dirty inside when I got it back like other places.
3/3/2026
We truly appreciate your thoughtful review of Benny! It’s wonderful to hear he was fast, attentive, and thorough, and we’ll be sure to recognize him for his outstanding work.
OAK HILL, WV
Guthrie C|2026 GMC Acadia
Confirmed Service Customer
3/27/2026
Always a good experience with the service center
3/28/2026
We are grateful for your continued trust in our service center. It is always great to hear you consistently have a positive experience with us. We look forward to your next visit.
Summersville, WV
Logan M|2023 Buick Encore GX
Confirmed Service Customer
12/26/2025
Quick. Was there 7 minutes. Wouldnt tell me what was wrong or why. Only explanation was the technician said so. Have to call back in 2 weeks to see if a part came in.
12/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Shady Spring, WV
Larry H|2024 GMC Canyon
Confirmed Service Customer
1/1/2026
First class as always . No complaints, other car dealerships should strive to be this professional.
1/2/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Mount Hope, WV
Cindy P|2026 GMC Terrain
Confirmed Sales Customer
1/1/2026
We Just wanted to say thank to Dillion , and Bobby for all your help with our new 2026 GMC Terrain elevation on December 30th, 2025. We really appreciate how Dillion took the time to explain everything about the car and made my husband and me comfortable purchasing it. We are so thankful for your patience and professionalism. David and Cindy Phillips
Dillon Burnside
1/2/2026
Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Cindy! We are always more than happy to assist you if anything else comes up. Take care!
Daniels, WV
Vernon P|2026 GMC Terrain
Confirmed Service Customer
2/28/2026
Very prompt
Cool Ridge, WV
Angela L|2026 GMC Sierra 1500
Confirmed Sales Customer
3/15/2026
It was great, I got what I wanted and as well as my husband. Buying 2 vehicles would seem stressful but it was all good. Bobby Ratliff always takes good care of our needs.
Dillon Burnside
3/16/2026
Wow, we're glad you had such a wonderful experience with us! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! Congratulations on your new vehicles, Angela! If you have any further questions, please give us a call. We're always happy to help!
Hinton, WV
Stephen W|2025 GMC Acadia
Confirmed Service Customer
4/13/2026
It was good
Jacob Green
4/14/2026
We are glad to hear your experience was good. Your feedback is appreciated and means a lot to our team. Wishing you a great day ahead.
Beckley, WV
Michael C|2019 Chevrolet Tahoe
Confirmed Service Customer
4/29/2026
I went to the Beckley Automall for an oil change and tire rotation for Tuesday, April 21st. The staff, as usual, were superb. However, as soon as I pulled off of your lot, I could hear a sound from my tire and feel a sensation in my steering. Unfortunately, I didn't think enough of it to return to the dealership. On the morning of Wednesday, April 22nd, I was about to pick up my mom for an appointment when I found that my right front tire pressure was 8 psi. As I was inflating the tire, I noticed a large machine screw with a washer attached stuck in my tread about an inch from the sidewall. Once the tire was inflated to 25 psi, I drove the 10-minutes to my mom's, and the pressure was down to 17. Things just went downhill from there. We cancelled her appointment as we were heading in that direction because the pressure dropped to 6 psi. I called your service department, and was told to bring it right in. I got the pressure up to about 20 psi and drove the 5 minutes to the lot. Once there, I explained that I could not verify that the puncture occurred while on your lot the day before, but it seemed like a strange coincidence. The result was that they put my spare tire on and ordered a matching tire: final cost - $232.53. No further mention of the screw and washer was made, but I truly believe it happened on the dealership lot or in the service area. While this won't change my loyalty to your organization, it does bring into question your dedication to customer satisfaction.
BECKLEY, WV
Lisa M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/18/2025
Easy to deal with
John Forinash
11/19/2025
We appreciate your kind words—being easy to work with is exactly the experience we love delivering, steady and straightforward from start to finish.
SHADY SPRING, WV
Charles T|2025 GMC Sierra 1500
Confirmed Service Customer
12/10/2025
Weather was bad so i was a late arrival. Drew Stepkowski got me in and made sure that ALL items on my list were checked off and had me out sooner than expected.
12/11/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Ghent, WV
Richard M|2025 GMC Acadia
Confirmed Service Customer
1/28/2026
Very friendly and service was quickly completed just outstanding in all areas
1/29/2026
Thank you for this outstanding review. We’re happy your service was friendly, quick, and exceeded expectations in every area. Your support means a lot, and we look forward to your next stop in.
MT HOPE, WV
Thomas D|2025 GMC Sierra 1500
Confirmed Service Customer
2/18/2026
Always love the customer service and the details to service
Charleston, WV
Benjamin D|2025 GMC Sierra 1500
Confirmed Service Customer
4/4/2026
Buhhhh
4/5/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Jumping Branch, WV
Robert R|2021 Buick Envision
Confirmed Service Customer
4/21/2026
Friendly staff, knowledgeable about what they're doing & just pleasant to be there .
Jacob Green
4/23/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
CRAB ORCHARD, WV
Kathy S|2026 GMC Yukon XL 1500
Confirmed Sales Customer
4/23/2026
Excellent experience!
Dakota Adkins
4/25/2026
Hi, we are very happy we could provide you with an excellent experience! If you have any further questions, please give us a call. We're always happy to help!
Union, WV
James W|2024 GMC Sierra 1500
Confirmed Service Customer
4/27/2026
loved service
Drew Steplowski
4/28/2026
That enthusiastic note is sincerely appreciated. So glad the service was a hit, and we hope your next visit is just as enjoyable.
Crab Orchard, WV
Barry B|2026 GMC Sierra 1500
Confirmed Sales Customer
5/29/2026
Great people helped in every way they could
Corey Bowles
5/30/2026
Thank you for the kind words. Our team is always committed to providing helpful support every step of the way, and we're pleased that showed during your visit. We hope to welcome you back again.
Brenton, WV
Tena M|2025 GMC Yukon XL 1500
Confirmed Service Customer
4/15/2026
I recently had my oil changed at Dutch Miller's Beckley Automall. From the moment I arrived, the staff was friendly, professional and efficient. The service team explained what was being done and kept me updated throughout the process. The waiting area was clean and comfortable, and the service was completed quickly. Thank you for making a routine visit a smooth and pleasant experience.
Jacob Green
4/16/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
Daniels, WV
Aileen C|2022 GMC Yukon XL
Confirmed Service Customer
4/23/2026
Mike, Tracy, Drew, and Benny, takes such great care of my husband and anytime we have vehicle problems. They are always efficient, kind and treat their customers with A+ status.
Tracy Sauls
4/25/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
Mt Hope, WV
James W|2026 GMC Sierra 1500
Confirmed Service Customer
4/27/2026
Fast polite service
Benjamin Conley
4/28/2026
Fast and polite service like this is always appreciated. Glad everything was handled efficiently, and we look forward to welcoming you back soon.
Pineville, WV
Tracy L|2016 GMC 1500 Sierra
Confirmed Service Customer
5/26/2026
Excellent
Tracy Sauls
5/27/2026
Thank you so much for this excellent rating. We are thrilled that your experience was nothing short of perfect. Please let us know if we can assist you with anything else down the road.
midway, WV
Richard L|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/1/2026
Scheduled service appointment to assess engine light issue. Upon completion of fuel pressure sensor replacement, had to return to service center immediately because engine light remained on, which was diagnosed for fuel pump replacement. My vehicle should not have been released to me with the engine light still on, for any reason. And, apparently the technician did not test drive the vehicle to see if the light would reset on its own. In this particular case, research shows it is usual practice to check the fuel pump and the pressure sensor during either procedure to remedy one or the other, which was not done. Although no damage or harm has (thus far) resulted, hopefully this can serve as a training reminder.
Drew Steplowski
6/2/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Beckley, WV
Christopher N|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
6/9/2026
All the guys were great and very helpful. Walked away a very happy fella!!
Jason Gibson
6/9/2026
Hi, we're so happy we were able to help you out! We sincerely value your business and look forward to your next visit. Take care!
Ronceverte, WV
Charles L|2025 GMC Sierra 1500
Confirmed Sales Customer
8/14/2025
I had a very nice experience purchasing my new truck at your dealership. John Forgnash and the entire sales staff as well as the finance department were great to work with. This is the second vehicle I have purchased from you and the service is why I came back this time. In business it takes a total team effort so I must also mention the great job Tracy has always done for me in your service department. You are blessed with outstanding people please take good care of them !!
John Forinash
8/16/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Charles! We look forward to helping again in the future. Take care!
OAK HILL, WV
Thomas M|2023 GMC Acadia
Confirmed Service Customer
8/14/2025
Fast service. Only took about 45 minutes for my oil change, tire rotation and 22,500 check up.
8/16/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Beckley, WV
Kermit F|2026 GMC Sierra 1500
Confirmed Sales Customer
10/9/2025
Took to long. Got took
Taron Ayers
10/10/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SLATYFORK, WV
Anthony R|2026 GMC Yukon
Confirmed Sales Customer
10/20/2025
Very clean atmosphere and friendly staff. Dakota, our salesman, was quick to meet us and show us the AT4 we wanted. I liked how he kept saying when you buy this I’ll show you all the features and the way he approached it made us feel like the car was ours from the very beginning. He also was quick on all response times and had our financing lined out very quickly. I can’t brag on him enough. I’m very satisfied overall for sure and would tell anyone looking for a vehicle to go see Dakota!
Dakota Adkins
10/21/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Princeton, WV
Lucky B|2026 GMC Sierra 2500 HD
Confirmed Service Customer
11/5/2025
Great service
11/6/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Fayetteville, WV
Dennis W|2026 GMC Acadia
Confirmed Sales Customer
4/18/2026
Very satisfied
Corey Bowles
4/22/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Welch, WV
Theodore J|2012 Buick Enclave
Confirmed Service Customer
6/29/2026
Satisfactory....long time customer recognition!
Benjamin Conley
6/30/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HINTON, WV
Steve K|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/13/2026
Tracy, Drew, & Mike were excellent. Customer service is alive and well at Dutch Miller GMC. The mechanic Cameron did an exceptional job as well! Hats off to the whole staff! Thanks
Drew Steplowski
6/14/2026
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Beckley, WV
Hall, R|2021 Buick Enclave
Confirmed Service Customer
6/20/2026
Prompt and courteous service
Drew Steplowski
6/22/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BEAVER, WV
Kelly E|2026 GMC Sierra 1500
Confirmed Sales Customer
6/29/2026
Great
John 4Nash
7/1/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Beckley, WV
James I|2019 GMC Acadia
Confirmed Service Customer
3/4/2026
Wait time was reasonable and service personnel were excellent.
3/4/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Beaver, WV
Bam B|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
3/13/2026
Unbelievable service
3/15/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dutch Miller's Beckley Auto Mall. If you have any further questions, please give us a call. We're always happy to help!
Beckley, WV
Elgin L|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/11/2026
The staff at Dutch Miller are at the top of their game!! Being 60 years old I have delt with many, many dealerships and have found the staff at Dutch Miller are by far the best!!!
Drew Steplowski
6/12/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
Glen Daniel, WV
Michael A|2026 GMC Canyon
Confirmed Sales Customer
1/1/2026
was well treated , too time to work with me . explained vehicle features with me , do recommend this dealer.
Corey Bowles
1/2/2026
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Bluefield, WV
Susan O|2026 GMC Yukon
Confirmed Sales Customer
1/21/2026
Very good customer service. Treated with attention and courtesy by all involved.
John Forinash
1/22/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Dutch Miller's Beckley Auto Mall and we hope to see you again soon!
JUMPING BRANCH, WV
Samuel M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
3/2/2026
Extremely inviting and professional staff.
Michael Hatfield
3/3/2026
Thank you for your kind words! We’re glad our staff made your visit inviting and professional.
HUNTINGTON, WV
Summers County C|2026 GMC Canyon
Confirmed Sales Customer
3/13/2026
Top notch service!!!
Jaquan Ayers
3/15/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Hinton, WV
James A|2024 GMC Terrain
Confirmed Service Customer
4/7/2026
Couldn't find a better and more professional people to work wiih.
Jacob Green
4/8/2026
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
Jumping Branch, WV
Jennifer D|2026 GMC Terrain
Confirmed Sales Customer
4/10/2026
I was trading a truck in for a SUV and found the perfect trade!
Mary Green
4/11/2026
We appreciate your thoughtful feedback. It is wonderful to hear you found the perfect trade, and we look forward to helping you with your future vehicle needs.
Mabscott, WV
Linda E|2024 Buick Enclave
Confirmed Service Customer
4/10/2026
Tremendous help from sales and service dept.
Benjamin Conley
4/11/2026
We truly appreciate your kind feedback. It is great to know both our sales and service teams were tremendously helpful, and we look forward to welcoming you back again.
BECKLEY, WV
Jackie T|2020 Buick Enclave
Confirmed Service Customer
6/6/2026
Staff were very polite.
Benjamin Conley
6/7/2026
Hi, we're glad to hear you found our staff very politel! We hope to be of service to you again in the future. Take care!
FAYETTEVILLE, WV
Barbara M|2026 GMC Terrain
Confirmed Sales Customer
3/26/2026
It was great. Great team Micheal Hatfield and finance manager. Very friendly and helpful staff.
Michael Hatfield
3/26/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Ballard, WV
Gary E|2024 GMC Sierra 1500
Confirmed Service Customer
5/1/2026
Great
BRENTON, WV
Datsi F|2026 GMC Canyon
Confirmed Sales Customer
6/4/2026
Bobby & Mary were very helpful & friendly, answered all our questions are very knowledgeable and patient.
Mary Green
6/5/2026
What a wonderful review! Bobby and Mary will be pleased to know their knowledge, patience, and friendly approach helped make your experience so positive. We look forward to assisting you again whenever needed!
Hinton, WV
Kimberly H|2026 GMC Acadia
Confirmed Sales Customer
6/4/2026
Everyone was very nice, when I wasn't happy with the trade in value I was shown they listened to what I had to say took it serious and gave us new numbers.
Brent Smith
6/5/2026
We appreciate you sharing your experience with us. It's wonderful to hear our team listened carefully to your concerns and worked with you to find a solution that better met your expectations. Thank you for giving us the opportunity to earn your trust!
Beckley, WV
Thomas H|2026 GMC Sierra 1500
Confirmed Sales Customer
6/9/2026
Wonderful experience, everyone I came in contact with was very helpful, honest .
Titus Carr
6/10/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
FAYETTEVILLE, WV
Nancy L|2019 Chevrolet Traverse
Confirmed Service Customer
6/9/2026
Very professional
Benjamin Conley
6/10/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Beckley, WV
Ryan K|2018 GMC Yukon XL
Confirmed Service Customer
6/17/2026
Service fixed the issue timely.
Drew Steplowski
6/18/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Saint Charles, MO
Drew T|2026 GMC Sierra 1500
Confirmed Sales Customer
7/1/2026
Great a fast service. An great people.
Jason Gibson
7/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dutch Miller's Beckley Auto Mall. If you have any further questions, please give us a call. We're always happy to help!
Rock, WV
Ray B|2026 GMC Sierra 1500
Confirmed Sales Customer
6/9/2026
Have always had a positive experience at Beckley Auto Mall / Dutch Miller. John Fornash, Cory Bowles were very helpful as always Daniel Adkins took care of the paperwork and did a good job getting me out the door. Thanks
John 4Nash
6/10/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
Flat Top, WV
Samuel M|2026 GMC Yukon XL
Confirmed Service Customer
6/16/2026
Great service department!!!
Drew Steplowski
6/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PINEVILLE, WV
Jameson K|2016 GMC Canyon
Confirmed Service Customer
6/24/2026
Always top notch service.
Drew Steplowski
6/25/2026
Thank you for your thoughtful review. Providing exceptional service to every customer is always our goal, and we're pleased to know we met your expectations. If any questions come up, we're always here to help.
Beckley, WV
David R|2026 GMC Canyon
Confirmed Sales Customer
6/26/2026
Awesome.
Titus Carr
6/27/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
BECKLEY, WV
Wayne M|2026 GMC Terrain
Confirmed Service Customer
6/26/2026
Very friendly service staff and parts department staff as I inquired about purchasing something from them. I’m an early bird so it’s great to talk to staff at 7:30 in the morning
Drew Steplowski
6/27/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Hinton, WV
Emily D|2026 GMC Terrain
Confirmed Sales Customer
2/8/2026
Mary and Bobby were phenomenal to work with! They found the best vehicle that fit my needs and worked to get me the best terms. I appreciate all you have done and we will definitely be back!
Beaver, WV
Jack R|2024 GMC Sierra 1500
Confirmed Service Customer
2/16/2026
Professional. Addressed my concern
BEAVER, WV
Eileen W|2019 Buick LaCrosse
Confirmed Service Customer
3/11/2026
Professional and timely
3/11/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BECKLEY, WV
Steven C|2026 GMC Yukon
Confirmed Sales Customer
3/11/2026
We had a great experience working with Chommy and the entire team at Dutch Miller's Beckley Auto Mall while purchasing our new 2026 Yukon Denali. Everyone was friendly and knowledgeable, and they made the whole process smooth and stress-free. If you’re looking for a dealership that truly takes care of its customers, we highly recommend Dutch Miller ‘s Beckley Auto Mall. SClark
Jaquan Ayers
3/13/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Beckley, WV
Linda S|2024 GMC Terrain
Confirmed Service Customer
4/15/2026
No issues. Dropped off vehicle and they called when it was ready. Great customer service
Drew Steplowski
4/16/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Oak Hill, WV
Wanda D|2018 Chevrolet Equinox
Confirmed Service Customer
4/29/2026
Service is great. My mechanic is the best.
Jacob Green
5/1/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Summerlee, WV
John C|2024 GMC Acadia
Confirmed Service Customer
4/29/2026
ddd
Benjamin Conley
5/1/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
PINEVILLE, WV
Mary G|2026 GMC Canyon
Confirmed Sales Customer
7/3/2026
.
Your Friends
7/5/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Fairdale, WV